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On January 1, 2010 the Customer Service Standard under the Accessibility for Ontarians with Disabilities Act, 2005 came into force. The standard requires public sector organizations to provide accessible customer service to persons with disabilities and ensures policies, practices and procedures are consistent with the core principles of independence, dignity, integration and equality of opportunity.

For more information about accessibility please click here.

To comply with the Standard the Board has developed a Customer Service Standard Policy.

For more information regarding this policy or the Board’s accessible services, please contact the Board at 1-866-777-7391 or at

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